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Returns

We will gladly accept exchange or return of full price, unworn, unwashed, unmarked, unaltered and undamaged merchandise

RETURN / EXCHANGE CHECKLIST:

*   For Australian customers merchandise must be returned within 14 days of receipt.

*   For International customers merchandise must be returned within 21 days of receipt.

*  Merchandise must be unworn and unwashed.

*   Merchandise must have all tags, including any Airlie hangtags, attached.*  Any merchandise marked "Sale" cannot be returned

 

Airlie Fashion reserves the right to deny a refund or exchange if the merchandise does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.

RETURNS

 

You must return your items to the address below within 14 days from the day you received your package for all Australian customers and within 21 days for all international customers. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately, we cannot refund duties, taxes or shipping charges.

Airlie Returns


Order # _________

59A Gipps St

Collingwood

Victoria             3066

 

*  PLEASE NOTE WE DO NOTE: WE DO NOT SUPPLY RETURN LABELS 

We strongly recommend 'tracking' be purchased for all returns as we will not be held liable if your item is not received. Please note that if you are returning items to us from an international location a Customs Declaration form must be completed and placed on the package.  It is also very important that you label the items as 'returned goods'.  Failure to do so will result in the package being held in customs with charges applied for customs duty. The parcel will not be released and forwarded to us unless YOU the customer pays these fees. If you do not pay the fees, the parcel will be returned to you by the Australian Customs Dept.

 

 REFUNDS AND PROCESSING

*  Refunds will be processed within approximately 7 to 10 business days after we receive your return.

*  Original shipping charges are non-refundable

Airlie Fashion reserves the right to deny a refund, credit note or exchange if the merchandise does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.

 

EXCHANGES

For exchange of size, colour or style, please email our customer service team, customercare@airliefashion.com to notify us of your request. Once your return is received your exchange will be processed and dispatched usually within 2 business days. Please note, we try our best to fulfill exchange requests however these requests are based on stock availability. Please note that the first exchange is free of any postage charge however should you require subsequent exchanges a normal shipping fee will be added to the purchase. Please note that you must exchange for an item of equal or greater value and if your selection requires an additional payment to be made towards that item, we will notify you of the amount and method of payment.

Please DO NOT include any credit card details on Returns Forms or in emails. Airlie Fashion does not have, and cannot access, any financial data linked to our customers therefore we will provide you with the account details into which the direct payments are to be made.

 

FAULTY ITEMS

We thoroughly inspect all garments prior to dispatch and advise customers to contact us within 48 hours of receipt of their garment if they suspect that an item may be faulty. If possible we also request that the customer send us an image of the 'fault'.

Airlie Fashion will not be held accountable if customers do not check their garments immediately on receipt and return the item to us.

If a customer wears a garment even though it shows signs of 'fault' the customer has accepted the item in the condition it was received and the item is no longer eligible for refund or exchange.

Garments that are returned as ‘faulty’ will be inspected as soon as they are received and an email notifying you of the outcome will be sent within 5 days.

All colours of products are reproduced as accurately as possible, however, a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.

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